Legal Information

Privacy Statement
YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

The GDPR brings new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. Once you have read it please complete and sign the declaration at the bottom.

Who I am and how to contact me:
Shilpa Patel
07702 692454
shilpa_m_patel@hotmail.co.uk
24 Hiliary Gardens, Stanmore Middlesex HA7 2NQ

Data Controller Contact Details:
Shilpa Patel

The Purpose of processing Client Data
In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing the treatments I offer, and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information
As a member of the Association of Reflexologists (AoR), a member of the Health & Care Professional Council (HCPC). I abide by the Code of Practice and Ethics for these organisations. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health-related information), the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the AoR, HCPC Confidentiality as defined in their Code of Practice and Ethics.

What information I hold and what I do with it
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing the treatments I offer, and any advice I give as a result of your treatment. The information to be held is:
•    Your contact details
•    Medical history and other health-related information (which I will take from you at first consultation)
•    Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for
I will keep your information for the following periods:
a) claims occurring insurance: for which I am required to keep my records for 7 years after the last treatment
b) law regarding children’s records: for which I am required to keep my records until the child is 25, or if 17 when treated then until they are 26.
I will not transfer your data outside the EU without your consent, although you need to be aware that I do use third party services as part of my business operations, these are:

Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in your first contact with me, and during our first consultation, in relation to:
•    Appointment times
•    Reflexology, Chiropody information or information related to your health
•    News, special offers and promotions (you may unsubscribe from this at any time)

Your Rights
GDPR gives you the following rights:
•    The right to be informed: To know how your information will be held and used (this notice).
•    The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
•    The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
•    The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you
•    The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information
•    The right to data portability: under certain circumstances, you can request a copy of personal information held electronically so you can reuse it in other systems.
•    The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
•    Rights in relation to automated decision-making and profiling.
•    The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at www.ico.org.uk

THERAPIST’S RIGHTS
Please note:
•    if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
•    Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
•    Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

DECLARATION
A hard copy of this privacy statement will be provided at our first consultation, where you will be asked to sign this final declaration: I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above. I have received a copy of this document.

Name:

Date:

Signature: ……………………………………………..

Note: for children under 16 a parental or guardian signature is required.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Stanmore Health Essentials and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Stanmore Health Essentials. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Stanmore Health Essentials takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This content is subject to Crown Copyright

Payment Terms

Payment for Treatment

At Stanmore Health Essentials we accept all major forms of payment including cash, cheques, credit and debit cards To try to keep our costs at a minimum we charge a 3% surcharge credit cards over a value of £50, and £0.75 on values below £50. There are no charges for accepting cash or debit cards.

Online Consultation

If you do not have the time to attend for a consultation and you are suitable, we provide an online consultation option; for this our payments are processed by Paypal. If a credit card is used to pay for this service a 3% charge is levied on top of the standard fee.

Cancellation Policy

In order to avoid unnecessary inconvenience to our clinic, therapist and other patients, we kindly ask that a minimum of 24 hours notice is given as an appointment needs to be cancelled or rearranged. If this minimum requirement is not met we reserve the right to charge the full fees for the appointment.

Stanmore Health Essentials Privacy Policy

This privacy policy sets out how Stanmore Health Essentials uses and protects any information that you give Stanmore Health Essentials when you use this website.

Stanmore Health Essentials is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stanmore Health Essentials may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24 April 2000.

What we collect

We may collect the following information:

your name
contact information including email address
demographic information such as postcode and address
other information relevant to addressing your queries

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

This content is subject to Crown Copyright

Cancellation and Appointment Policy

Cancellation Policy

Stanmore Health Essentials operates a cancellation policy, our policy is similar to many other medical clinics and we kindly ask all patients to adhere to it. If you wish to cancel or reschedule an appointment we simply ask you to give a minimum of 24 hours notice. If this minimum is not adhered to, we reserve the right to charge the full treatment cost of the appointment.

We are obviously aware that from time to time circumstances dictate that an appointment will be missed or less than the 24 hours notice will be given. On such occasions, we can be lenient but frequently missed appointments can be very disruptive to the smooth running of the clinic and can also be inconvenient to other patients that require an appointment slot.

Arriving for your appointment

Please try to arrive on time for your appointment. If you arrive late for your appointment the time of your treatment session may be reduced if we have other patients scheduled after your appointment. If you arrive later than 10 minutes for your scheduled appointment you may be refused treatment if there is not sufficient time to carry out the treatment and even charged for the wasted surgery time.